Terms & Conditions

Our Terms and Conditions are straight forward. We will always do our very best to make you happy.

Artwork & Proofs

We will proof your items and make any further changes you may request and re-email proof. If we can't achieve what you want after 2 proofs, then you're welcome to provide your own artwork. Our artwork and proofing is all part of what we do and is at no additional charge.

If we need to further proof or create new artwork after 2 attempts, then a charge will apply to cover the time needed to do so. This is a one off charge of $65 payable before new artwork begins. This allows a further 2 proofs and changes if necessary.

We usually get it pretty right the first time, especially after having a chat with you as to what you have in mind.

Returns & Refunds

If you ever receive an item that you're not happy with then contact us within 7 days to let us know what you weren't happy with. If it's our fault or we haven't made what you ordered, then we will gladly remake it for you at no charge or refund your money. If it was what you ordered but you expected something else, then there is no refund.